Policies
Privacy Policy
FARMERS MUTUAL TELEPHONE COMPANY FEDERATED TELEPHONE COOPERATIVE PRIVACY POLICY
This Privacy Policy identifies and describes the way Farmers Mutual Telephone Company (FMTC) and Federated Telephone Cooperative (FTC) uses and protects the information we collect about Customers and Users. All use of FMTC and FTC’s products and services, as well as visits to our website, are subject to this Privacy Policy.
1. THE INFORMATION WE COLLECT, HOW WE COLLECT IT, AND HOW WE USE IT.
We may collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:
- Contact Information that allows us to communicate with you, including your name, address, telephone number, and e-mail address.
- Billing information related to your financial relationship with us, including your payment data, credit history, credit card number, Social Security numbers, security codes, and service
- Equipment, Performance, Acira Website Usage, Viewing and other Technical Information about your use of our network, services, products or
2. WE COLLECT INFORMATION IN THREE PRIMARY WAYS
- You give it to us when you purchase or interact with us about a product or service we offer or provide.
- We collect it automatically when you visit our websites or use our products and
- We obtain it from other sources, such as credit
3. WE MAY USE THE INFORMATION WE COLLECT IN A VARIETY OF WAYS, INCLUDING TO:
- Provide you with the best customer experience
- Provide the services you purchase, and to respond to your
- Communicate with you regarding service updates, offers, and
- Deliver customized content and advertising that may be of interest to you with your
- Address network integrity and security
- Investigate, prevent or take action regarding illegal activities, violations of our Terms of Service or Acceptable Use Policies.
- Provide local directory and directory
4. INFORMATION SHARING
- With Acira Companies: Subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI), Acira may share your Personal Information within Acira to make sure your experience is as seamless as possible, and you have the full benefit of what FMTC and FTC has to
- With Non-Acira Companies: We share your Personal Information only with non-Acira companies that perform services on our behalf, and only as necessary for them to perform those
- We require those non-Acira companies to protect any Personal Information they may receive in a manner consistent with this policy.
- We do not provide Personal Information to non-Acira companies for the marketing of their own products and services without your
- In Other Circumstances: We may provide Personal Information to non-Acira companies or other third parties for purposes such as:
- Responding to 911 calls and other
- Complying with court orders and other legal
- To assist with identity verification, and to prevent fraud and identity
- Enforcing our agreements and property
- Obtaining payment for products and services that appear on your FMTC or FTC billing statements, including the transfer or sale of delinquent accounts to third parties for collection.
d. Anonymous & Aggregate Information
- We collect some information on an anonymous We also may anonymize the personal information we collect about you.
- We obtain aggregate data by combining anonymous data that meet certain criteria into groups.
- When we employ non-Acira companies to anonymize or aggregate data on our behalf, the requirements for sharing Personal Information with non-Acira companies apply.
- We may share aggregate or anonymous information in various formats with trusted non-Acira entities, and may work with those entities to do research and provide products and
5. SAFEGUARDING YOUR INFORMATION: OUR POLICY ON DATA PROTECTION AND SECURITY
- We do not sell your Personal Information to anyone for any Period.
- We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal
- We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by FMTC and FTC.
- We require non-Acira companies acting on our behalf to protect any Personal Information they may receive in a manner consistent with this We do not allow them to use such information for any other purpose.
6. CUSTOMER PRIVACY CONTROLS AND CHOICES
- You can review and correct your Personal Information collected by
- You can limit certain types of solicitation communications from FMTC and FTC, including marketing contacts made via telephone, e-mail and text
- For information deleting your ACIRA WIFI app account, please contact emailftc@fedtel.net or farmers@farmerstel.net by email or 320-324-7111 or 320-568-2105 by phone.
Refund Policy
Federated Telephone Cooperative (FTC) and/or Farmers Mutual Telephone Company (FMTC) shall not be liable for any inconvenience, loss, liability, or damage resulting from any interruption of services directly or indirectly caused by, any circumstances beyond their control, including, but not limited to, causes attributable to you or your property; inability to obtain access to the Premises; failure of any signal at the transmitter; failure of a communications satellite; loss of use of poles, or other utility facilities; strike; labor dispute; riot or insurrection; war; explosion; malicious mischief; fire, flood, lightning, earthquake, wind, ice, extreme weather conditions, or other acts of nature; failure or reduction of power; or any court order, law, act or order of government restricting or prohibiting the operation or delivery of services. In all other cases of an interruption of services, you shall be entitled upon a request made within sixty (60) days of such interruption, to a pro rata credit for any service interruption exceeding twenty-four consecutive hours after such interruption is reported to us, or such other period of time as may be specifically provided by law. Unless specifically provided by law, such credit shall not exceed the fixed monthly charges for the month of such service interruption and excludes all nonrecurring charges, one-time charges, per call or measured charges, regulatory fees and surcharges, taxes and other governmental and quasi-governmental fees. EXCEPT AND UNLESS SPECIFICALLY PROHIBITED BY LAW, SUCH CREDIT SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR AN INTERRUPTION OF SERVICE. Any credits provided by FMTC and/or FTC are at our sole discretion and in no event shall constitute or be construed as a course of conduct by FMTC and/or FTC.